Shipping POLICY
SHIPPING POLICY
Every Cathedral order is carefully prepared, hand wrapped and packaged individually by our team. Please allow a reasonable amount of time for your order to be processed and dispatched.
Order Processing
We aim to process and dispatch orders within 2-5 business days of your order being placed.
Please note that processing times are estimates only. As every order is hand wrapped and individually packaged, processing times may vary during busy periods, launches and sales.
Once your order has been dispatched, you will receive a confirmation email with your tracking information.
Please ensure that your shipping address is correct before completing your order. Cathedral is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided by the customer.
Delivery
Once your order has been dispatched from our studio, it is in the care of the delivery provider.
Cathedral is not responsible for parcels that are:
Lost or stolen during shipment
Stolen after delivery
Delivered to an incorrect address where the incorrect address was provided by the customer
Left in a safe place requested by the customer or authorised by the delivery provider
Please use the tracking information provided to monitor your delivery and make any necessary arrangements to ensure your parcel can be safely received.
If your tracking information shows that your parcel has been delivered but you cannot locate it, please contact the delivery provider directly.
International Orders
When placing an international order, please keep in mind that each country has its own customs duties, taxes, import fees and other charges.
These charges are not included in the purchase price or shipping cost unless specifically stated at checkout.
Any duties, taxes, customs charges or import fees applied to your order are determined by the destination country and are outside of Cathedral’s control. These charges are the responsibility of the customer.
Cathedral is not responsible for any additional charges incurred after your purchase has been made.
Unpaid Duties & Refused Deliveries
For international orders, the customer is responsible for paying any duties, taxes, customs charges or import fees applied by the destination country.
If the customer refuses to pay the required duties or charges and the parcel is returned to Cathedral, the order is not eligible for a refund.
Any shipping, return shipping, customs, duties, taxes or other costs incurred as a result of the refused or returned parcel are the responsibility of the customer.
Unclaimed Orders
If an order is returned to us because it was unclaimed, refused or unable to be delivered due to circumstances attributable to the customer, the original shipping cost is non-refundable.
If you wish to have the order reshipped, you will be responsible for the new shipping cost.
Any applicable shipping costs and restocking fees will be communicated before the order is reshipped.
Shipping Costs
Shipping costs are calculated at checkout and are based on the shipping destination and total weight of the order.
There is no fixed shipping price, as shipping rates vary depending on the location and weight of each order.
Shipping costs are non-refundable.
This does not affect any rights or remedies that cannot legally be excluded under Australian law.
returns POLICY
RETURNS & REFUNDS POLICY
ALL SALES ARE FINAL.
We do not accept returns or exchanges for change of mind, incorrect size selection, incorrect colour selection or personal preference.
Please carefully review all product information and our size guide before placing your order.
Faulty Items & Returns
Every Cathedral garment is carefully inspected before it is packaged and dispatched to ensure it meets our quality standards.
Customers are responsible for inspecting their order immediately upon delivery.
If you notice a fault, defect or damage upon receiving your garment, you must contact us within 7 days of delivery at support@cathedralclo.com.
Please include:
Your order number
A clear description of the fault or issue
Clear photographs showing the fault
Please do not return an item before contacting us and receiving instructions from our team.If a return is approved, Cathedral will provide you with the return instructions and the appropriate return address. Items sent to Cathedral without prior approval will not be accepted.
If a garment is requested to be returned for assessment, it must:
Be unused and unworn
Be unwashed
Be unaltered and unrepaired
Be in the same condition in which it was received
Have all original tags attached and intact
Include all original parts and accessories
Be returned in its original packaging where applicable
Include the original packing slip or order information
Garments must be free from any signs of wear, including stains, marks, odours, fragrance, makeup, deodorant, lint, hair or any indication that the garment has been worn or requires cleaning.
Garments must not be worn, washed, altered, repaired or otherwise modified before a suspected fault has been reported to Cathedral.
Cathedral is not responsible for damage that occurs after an order has been dispatched from our studio. This includes damage caused during delivery, after delivery, through wear, washing, incorrect care, alteration, repair, misuse or other handling of the garment after it has left our studio.
Where a garment is assessed and confirmed to be defective, a refund, replacement or other appropriate remedy will be provided where applicable.
Items returned that do not meet the above conditions may not be accepted and may be returned to the customer at the customer's expense.
Refunds
Refunds are only issued for items that are assessed and deemed defective, where a refund is the appropriate resolution.
Approved refunds will be issued to the original payment method.
Once a refund has been approved, please allow 3–5 business days for the refund to be processed. Additional processing time may apply depending on your bank or payment provider.
Shipping Costs
Shipping costs are non-refundable.
Cathedral does not cover shipping costs for returned items, except where required for a confirmed faulty item.
Exchanges
We do not offer exchanges for change of mind, incorrect size selection, incorrect colour selection or personal preference.
Where an exchange is approved for a faulty item, the replacement garment will be returned in its original packaging where possible.
We aim to reuse original packaging wherever possible to reduce unnecessary waste.
Australian Consumer Law
Nothing in this policy is intended to limit any rights that cannot legally be excluded under Australian law.